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Coronavirus Disease (COVID-19) Updates

Due to COVID-19, Memorial Hermann Prevention and Recovery Center (PaRC) has taken precautionary measures for the safety of our patients and workforce.


The admission process has changed to the following:

  1. Initial call consists of obtaining demographics, insurance and a brief history for medical clearance.
  2. Phone assessment with a licensed clinician will determine the level of care and appropriateness for our facility.
  3. Next, there will be a Face-to-Face Assessment where we would obtain insurance authorization and physically assess the potential patient. During this assessment, employees and patients are required to masks and practice safe social distancing.
  4. All new patients will be required to wear hospital scrubs that we provide for the first three days of treatment.

Other safety measures we have implemented are as follows:

  • All persons, employees or patients, entering are screened for temperature and must complete a COVID-19 clearance questionnaire prior to entering the facility.
  • All persons inside the facility are required to wear a mask including employees and patients. Masks will be provided.
  • Social distancing (6 foot clearance) is in effect for all employees and patients.
  • Drop offs are allowed but we do encourage that you limit the frequency of drop offs. Drop off hours: 8 a.m. – 7 p.m. daily.
  • The campus is currently closed to outside visitors. In order to accommodate patients, there have been additional opportunities for phone calls to loved ones throughout the day.
  • Adults have virtual programming and in person services for intensive outpatient (IOP) and partial hospitalization (PHP) treatment. Patients will report to campus for random drug screenings and initial intake.
    • Virtual IOP is offered from 9 a.m. – noon, 10 a.m. – 1 p.m. and 6 p.m. – 9 p.m.
    • In person IOP is now open in a select locations.
    • Virtual PHP is offered from 10 a.m. – 3 p.m.
    • In person PHP is offered from 8 a.m – 3 p.m at our Gessner location.
  • Adolescents have virtual programming for IOP. Patients will report to campus for random drug screenings and initial intake.
    • Virtual adolescent IOP services are from 8 a.m. – 11 a.m until June 26th. Effective June 29th we will resume in person adolescent IOP services at our Gessner location.
  • Family orientation and programming will be offered virtually through the Zoom platform as visitors are not allowed during this time. If you have questions regarding family orientation please contact our family counselors Troya Horton at Troya.Horton@memorialhermann.org or Earnestine Hay at Earnestine.Hay@memorialhermann.org.